Goodreads Starry Update
Mar. 4th, 2015 09:10 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
jaceyFive stars to Goodreads for their customer service. Yesterday I queried and today got this email.
"We did recently migrate our database to bigger servers, and that change did cause some unexpected problems. One of the errors that we noticed at the time was that some ratings weren't being updated automatically and we had to manually update it. Unfortunately, this did cause some confusion around ratings at the time and I'm sorry if you were affected by this.
"We did recently migrate our database to bigger servers, and that change did cause some unexpected problems. One of the errors that we noticed at the time was that some ratings weren't being updated automatically and we had to manually update it. Unfortunately, this did cause some confusion around ratings at the time and I'm sorry if you were affected by this.
"Zero star ratings have never been an option on Goodreads and I'm sorry that it affected you in this way. We have since solved all the problems that was caused by the move, so it definitely shouldn't happen again."
So that should be OK now, right?
So that should be OK now, right?
