DPD parcel deliveries.

To DPD: Kudos to your delivery driver. He managed to sneak up to my front door and put through a 'sorry we missed you' card while I was sitting withn ten feet of said door. He did not ring the doorbell and if he knocked did so extremely quietly. Do you pay him overtime for having to come out again tomorrow?

Also kudos to your automated telephone system and to your website which manages not to let me telephone a real person to complain to.

DPD, this is a rubbish service. I don't even know what you were trying to deliver, or from where, but when my package eventualy arrives (if it ever does) I will contact the sender and advise them to use a different delivery company.

DPD parcel deliveries.

To DPD: Kudos to your delivery driver. He managed to sneak up to my front door and put through a 'sorry we missed you' card while I was sitting withn ten feet of said door. He did not ring the doorbell and if he knocked did so extremely quietly. Do you pay him overtime for having to come out again tomorrow?

Also kudos to your automated telephone system and to your website which manages not to let me telephone a real person to complain to.

DPD, this is a rubbish service. I don't even know what you were trying to deliver, or from where, but when my package eventualy arrives (if it ever does) I will contact the sender and advise them to use a different delivery company.

The Thot Plickens

So I eventually managed to google a number for DPD in London - 0845 950 5505 if you ever need it - and finally managed to get a department that could help me sort out the mysterious 'sorry-we-missed-you' note through the door.

But it created even more of a mystery.

The young woman (let's call her YW) insisted that the note had been left thriugh my door on Friday. Nope, not Friday, I tell her. The note arrived this morning, around 11, at more or less the same time as the post. YW asked if I might have missed it or if it might have been stuck in the letterbox. No way. I had post on Saturday, for a start, and our letterbox is a straight-through opening in the door.

I asked if she could tell me where the parcel was from? Germany, apparently. OK, so I'm not really expecting packages from Germany but my printing (which I am expecting) usually comes from Holland, so, hey, it's anyone's guess.

We go around in circles for a while and then I say: Look, there's no confusion between 10 Park Head and 10 Park Lane is there? Because we do both (very unfortunately) have the same postcode. There's a pause. This package is for 10 Park Lane. But there's no recipient's name on the system. (Note: a package being addressed to 10 Park Lane does not necessarily mean it's not for me, as a company often believes its own postcode database over an address that I have entered personally - and 10 Park Lane sounds so much more like a real address than 10 Park Head.)

So I sak: Why has the we-missed-you card been put through the letterbox of 10 Park Head this mornng? It wasn't, the YW insists. The drver left it on Friday. I give her credit for stickng to her guns, even if they were pointing the wrong way.

So according to the YW the package will be redilivered between 2 and 3 today. To 10 Park Head or 10 Park Lane? Who knows?

So I call long-suffering Lesley at 10 Park Lane who has already had her gas and electricity supply hijacked by my power supply company and has been the recipient of any number of letters and packages for me over the years.

No, she knows nothing about it. No she hasn't put the we-missed-you card through my door and no she's not expecting any packages from Germany, but yes, she was out last Friday if anyone had tried to deliver to her.

Now, if Lesley didn't do it there's NO WAY that anyone else can have put the w-m-y card though my door other than the delivery company because it's a generic unaddressed card. Only someone in possession of the paperwork could have put it through my door (or Lesley's). And that someone, despite what the office in London says, did so this morning.

So... it's 2.15. Lesley has kindly agreed not to go out to the shops until after 3 to give the mystery parcel the opportunity of being delivered to 10 Park Lane. I am, of course, exactly, as usual, sitting in the office which is by the front door, with a bloody big doorbell relay direct to the room.

DPD has 45 minutes left to get it right.

What are the odds?

The Thot Plickens

So I eventually managed to google a number for DPD in London - 0845 950 5505 if you ever need it - and finally managed to get a department that could help me sort out the mysterious 'sorry-we-missed-you' note through the door.

But it created even more of a mystery.

The young woman (let's call her YW) insisted that the note had been left thriugh my door on Friday. Nope, not Friday, I tell her. The note arrived this morning, around 11, at more or less the same time as the post. YW asked if I might have missed it or if it might have been stuck in the letterbox. No way. I had post on Saturday, for a start, and our letterbox is a straight-through opening in the door.

I asked if she could tell me where the parcel was from? Germany, apparently. OK, so I'm not really expecting packages from Germany but my printing (which I am expecting) usually comes from Holland, so, hey, it's anyone's guess.

We go around in circles for a while and then I say: Look, there's no confusion between 10 Park Head and 10 Park Lane is there? Because we do both (very unfortunately) have the same postcode. There's a pause. This package is for 10 Park Lane. But there's no recipient's name on the system. (Note: a package being addressed to 10 Park Lane does not necessarily mean it's not for me, as a company often believes its own postcode database over an address that I have entered personally - and 10 Park Lane sounds so much more like a real address than 10 Park Head.)

So I sak: Why has the we-missed-you card been put through the letterbox of 10 Park Head this mornng? It wasn't, the YW insists. The drver left it on Friday. I give her credit for stickng to her guns, even if they were pointing the wrong way.

So according to the YW the package will be redilivered between 2 and 3 today. To 10 Park Head or 10 Park Lane? Who knows?

So I call long-suffering Lesley at 10 Park Lane who has already had her gas and electricity supply hijacked by my power supply company and has been the recipient of any number of letters and packages for me over the years.

No, she knows nothing about it. No she hasn't put the we-missed-you card through my door and no she's not expecting any packages from Germany, but yes, she was out last Friday if anyone had tried to deliver to her.

Now, if Lesley didn't do it there's NO WAY that anyone else can have put the w-m-y card though my door other than the delivery company because it's a generic unaddressed card. Only someone in possession of the paperwork could have put it through my door (or Lesley's). And that someone, despite what the office in London says, did so this morning.

So... it's 2.15. Lesley has kindly agreed not to go out to the shops until after 3 to give the mystery parcel the opportunity of being delivered to 10 Park Lane. I am, of course, exactly, as usual, sitting in the office which is by the front door, with a bloody big doorbell relay direct to the room.

DPD has 45 minutes left to get it right.

What are the odds?